Decades of Operational Excellence
With management responsibility for teams of up to 100 people and experience across startups to large enterprises, I bring practical insights to operational IT challenges.
Operational Consulting Experience
2018 - 2024
International Financial Services Group
- IT service management processes and practices
- Monitoring strategy and active monitoring toolchain
- KPI Data Warehouse for suppliers and internal workflow
- Cloud migration of on-prem IT services
2003 - 2012
International Carrier
- Introduction and operation of a managed service provider solution for end-to-end monitoring
1998 - 2006
Various International Enterprises
- Introduction of End-to-End Monitoring for enterprises in the financial, automotive, pharma and aerospace sectors
2015 - 2017
Federal State Tax Authority
- Implementation of an E2E monitoring system for the IT service organization
Areas of Expertise
- IT Operations Optimization: Process improvement, automation, and efficiency gains
- Monitoring & Observability: End-to-end monitoring strategies and toolchain implementation
- Cloud Operations: Migration planning and hybrid cloud management
- Service Delivery: Building and scaling IT service organizations
Publications
Co-Author of SOA-Expertenwissen - contributing the chapter on operations: soa-expertenwissen.de/kapitel/betrieb.html