ITIL-Based Service Excellence
With ITIL Foundation and ITIL Service Manager certifications, combined with decades of practical experience, I help organizations transform their IT service delivery.
ITSM Experience
2018 - 2024
International Financial Services Group
- IT service management processes and practices
- Service level management and KPI monitoring
- Supplier workflow and service level management
2003 - 2012
International Carrier
- Introduction and operation of a managed service provider solution for end-to-end monitoring
- Service delivery optimization
Key Qualification
Multiple Organizations
- ITIL IT Service Management Projects
- Business process and workflow development, roll-out, and implementation
Certifications
- ITIL Foundation
- ITIL Service Manager
ITSM Services
- Service catalog design and implementation
- Incident and problem management optimization
- Change management process design
- Service level agreement development
- Continuous service improvement programs
Professional Affiliation
Member of ITSMF Germany - the IT Service Management Forum